Frequently Asked Questions

AplusLCD manufactures 18+ product series covering the full spectrum of industrial-grade LCD displays: Open Frame Monitors (LH/LD series, 5"–55"), Panel Mount Monitors (IP65/IP67 waterproof, 8.4"–24"), Rack Mount LCD Monitors, High Brightness Displays (800–4,000 nits, sunlight readable), PCAP Multi-Touch Monitors (metal/aluminum/plastic frame), Digital Signage Displays (large-size, stretched bar, transparent LCD), Android & Windows Industrial Panel PCs (all-in-one), and LCD Kit Components (controller boards, cables, inverters). All products are engineered for 24/7 operation in demanding environments — ATM, kiosk, gaming, POS, medical, and factory automation.

Yes. AplusLCD specializes in custom OEM/ODM industrial display manufacturing with no minimum order quantity (No MOQ). Our engineering team supports end-to-end customization: TFT LCD panel selection and optical bonding, touch screen technology (PCAP, resistive, SAW, infrared), enclosure design (open frame, stamped metal, stainless steel IP67), aluminum bezel color finish and logo branding, DC power input options (12V, 24V, 9–36V wide-range), user interface (OSD buttons, remote control, touch key), and mounting solutions (VESA 75/100, panel mount, rack mount, flush mount, side bracket). We support your project from initial concept and prototype through mass production with full lifecycle panel availability.

All AplusLCD products are manufactured under ISO 9001:2015 (Quality Management System) and ISO 14001:2015 (Environmental Management System). Products carry CE (EMC Directive 2014/30/EU & LVD Directive 2014/35/EU), FCC (Part 15 Class B), and CB Scheme (IEC 62368-1 safety) certifications. Products also comply with RoHS (Directive 2011/65/EU) and REACH (EC 1907/2006) for EU market access. Our in-house quality lab performs 100% burn-in aging tests, EMC pre-compliance testing, and environmental stress screening before shipment.

AplusLCD exclusively sources A-grade industrial LCD panels from world-leading manufacturers: AUO (AU Optronics), Innolux (CHIMEI), LG Display, Samsung, Sharp, BOE, IVO, and Tianma. All panels are industrial-grade with 50,000+ hours MTBF and support extended operating temperature ranges (-20°C to +70°C). Panel selection is tailored to your specific application requirements for brightness, contrast ratio, viewing angle (IPS/TN/VA), response time, and long-term availability (5+ year lifecycle). We do not use consumer-grade or recycled panels in any product.

To place an order or request a quotation, email our sales department at [email protected] with the following details: display size and resolution, required brightness (nits), touch screen type (if needed), target quantity, and application environment. Alternatively, call +86-13560738214 to speak directly with a technical sales engineer. For custom OEM/ODM projects, please include mechanical drawings, interface requirements, and target unit pricing. We respond to all inquiries within 24 hours and can provide a preliminary quotation within 2–3 business days after reviewing your specifications.

Standard LCD monitor orders: 7–10 working days from order confirmation. Standard industrial panel PCs/embedded computers: approximately 15 working days. Custom OEM/ODM design projects: lead time varies based on enclosure tooling, BOM sourcing, and certification scope — typically 4–8 weeks for prototyping plus production build time. Our sales team will provide a project-specific delivery schedule during the quotation stage. Rush orders and partial shipments may be accommodated on request with applicable expediting fees. We maintain buffer stock of high-demand panel models to reduce lead time volatility.

AplusLCD offers EXW (Ex Works) factory pricing from Shenzhen, China. Customers may select their preferred shipping method or we can arrange FOB/CIF terms on request. For small to medium shipments: international express couriers — DHL, FedEx, TNT, UPS, EMS (3–7 business days door-to-door worldwide). For bulk orders: sea freight / LCL / FCL container shipping via major carriers — Maersk, COSCO, OOCL, APL, PIL, RCL, HANJIN (15–35 days transit depending on destination port). All shipments include professional export packaging with anti-static shielding, shock-proof foam, and double-wall reinforced cartons. Shipping cost estimates are provided with your quotation.

AplusLCD provides a tiered warranty program. Standard Warranty: 12 months from delivery date against manufacturing defects in materials and workmanship. DOA (Dead on Arrival): within 30 calendar days of delivery, defective units are exchanged free of charge — replacement shipped within 5 working days, round-trip freight covered by AplusLCD. RMA (Return Merchandise Authorization): repair service completed within 15–20 working days, return shipping covered by AplusLCD. Extended warranty: optional coverage up to 3 years available for qualifying projects. Exclusions: warranty does not cover damage from misuse, unauthorized modification, liquid ingress beyond rated IP protection, or improper installation. Consumable components (cables, touch overlays) carry 90-day coverage.

Follow the 5-step return process. Step 1 — Initial Contact: Email our Technical Support team at [email protected] with your original order number, product model, serial number, and a detailed description of the fault (include photos or video if possible). Step 2 — Remote Diagnosis: Our support engineers will attempt remote troubleshooting to resolve the issue without return. If the problem cannot be solved remotely, an RMA Request Form will be issued. Step 3 — Authorization: Complete and return the RMA form. AplusLCD reviews the case and issues an official DOA or RMA authorization number. Step 4 — Packaging & Shipping: Pack the product securely in anti-static, shock-proof packaging with the RMA number clearly marked on the exterior of the box. Unauthorized returns without a valid RMA number will be rejected at the receiving dock. Step 5 — Service: Once received at our Shenzhen service center, repair or exchange is processed per warranty terms. You will receive shipping tracking and status updates throughout.